Where To Go For Care

Save time and money.

When you need care, call your primary care provider (PCP) first. If your PCP isn't available, it's important to know you still have other options.

Care options

For needs and symptoms such as:


24/7 Advice Nurse
Care advice from a registered nurse

Call 1-800-288-2264, TTY 711

  • Choosing where to get medical care
  • Minor illnesses or injuries

No cost

24/7 Virtual Visits

Video chat with a doctor on NowClinic®

$0 copays apply with most unscheduled NowClinic virtual visits

  • Allergies
  • Bladder infection
  • Bronchitis
  • Pink eye
  • Sinus infections
  • Viral illnesses

No cost2

24/7 Urgent Care3
Care for non life-threatening but urgent needs

  • Ear infections
  • Colds and other respiratory problems including coughs and congestion
  • Sprains and strains
  • Most abdominal pain
  • Vomiting and diarrhea
  • Most cuts, burns, fevers and back pain


Urgent Care at Home4
If appropriate, get urgent care that comes to you

  • Migraine headaches
  • Cuts that need stitches and skin infections
  • Urinary tract infections
  • Flu and pneumonia
  • Dehydration, IV placements and IV fluids
  • Asthma attacks, COPD and respiratory infections


24/7 Emergency Care5
Treatment of the sudden onset of life-threatening needs

Your health plan is not contracted with certain freestanding ERs. Ask before you enter.

  • Serious burns
  • Major trauma
  • Poisoning
  • Serious breathing difficulties
  • Heavy bleeding
  • Severe chest pain
  • Sudden paralysis


If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room.

If it's not an emergency, comparing care options could help you save time, money and frustration.

1Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you.

2$0 copays apply with most NowClinic virtual visits. Calendar year deductibles and/or coinsurance may apply on some plans. Copays may apply on virtual visits with providers not on the NowClinic platform.

3Hours of operation may vary by location.

4Restrictions apply. Not available in all areas. To see if an urgent care house call is right for you, contact our 24/7 advice nurse toll-free at 1-800-288-2264, TTY 711.

5IMPORTANT: 1) Your health plan is not contracted with certain freestanding and hospital emergency rooms. Call your health plan for more information. 2) Some neighborhood hospitals may not have specialists on staff, so you could be transported to a hospital emergency room for complex conditions that require a specialist.

NowClinic® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; copays and deductibles may apply. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.