Update your doctor or primary care provider.
Sign in to the online member center and select the Change Primary Care Physician button. Enter the book code for your preferred doctor, effective date and reason for the change. Then select Submit.
Be sure to enter the doctor’s entire code including the dash (-). If you don’t know his/her code, search the list of available physicians by starting here.
You can also call Member Services toll-free at 1-877-545-7378, TTY 711, or use our concierge, or personalized, services. Stop by our offices and a member of our team would be happy to assist you.