Where to Go For Care

It's important to know where to go for the type of medical care you may need. Comparing your options is the best way to get care that’s right for you and your budget.

When you need care, call your primary care provider (PCP) or family doctor first. Your PCP has easy access to your records, knows the bigger picture of your health, and may offer same-day appointments. If your PCP isn't available, it's important to know you still have other options.

Care Options
For Needs or Symptoms, such as:
Copay1

24/7 Telephone Advice Nurse
Care advice from a registered nurse

  • Choosing where to get medical care
  • Minor illnesses or injuries
No cost

24/7 Virtual Visits
Online doctor visits

  • Cold
  • Flu
  • Fever
  • Pinkeye
  • Sinus problems
$

Convenient Care
Treatment that’s nearby

  • Routine and sports physicals
  • Minor illnesses/injuries
  • Skin rash
  • Flu shot
  • Earache
$$

24/7 Urgent Care2
Care for non life-threatening but urgent needs

  • Ear infections
  • Colds and other respiratory problems including coughs and congestion
  • Sprains and strains
  • Most abdominal pain
  • Vomiting and diarrhea
  • Most cuts, burns, fevers and back pain
$$$

24/7 Emergency Room & Neighborhood Hospital3
Treatment of the sudden onset of life-threatening needs

⚠ 

Your health plan is not contracted with any freestanding ER. Ask before you enter.

  • Serious burns
  • Major trauma
  • Poisoning
  • Serious breathing difficulties
  • Heavy bleeding
  • Severe chest pain
  • Sudden paralysis
$$$$

1Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you.

2Hours of operation may vary by location.

3Neighborhood hospitals may not have specialists on staff, so you could be transported to a hospital emergency room for complex conditions that require a specialist.

No appointment needed (unless you are seeing your PCP or specialist).

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room. But if it's not an emergency, comparing care options could help save you time, money and frustration.

If you have question about your benefits, call toll-free 1-877-545-7378, TTY 711.